Welcome to High Sky Travel. By accessing or using our website and booking our vehicle rental services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a booking.

1. Acceptance of Terms

By using our website or services, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree, please do not use our website or services.

2. Services Offered

We provide vehicle rental services including cars, SUVs, tempo travellers, and buses for:

• Local travel

• Outstation trips

• Airport transfers

• Corporate travel

• Tours & group bookings

All services are subject to vehicle availability and booking confirmation.

3. Booking Policy

• Bookings can be made via website, phone, WhatsApp, or email.

• A booking is confirmed only after payment confirmation or advance deposit.

• Customers must provide accurate travel details (date, time, location, passengers).

Incorrect information may result in delays or cancellation.

4. Payment Terms

• Advance payment may be required to confirm booking.

• Remaining balance must be paid before or at trip start (as agreed).

• We accept online transfer, UPI, cash, or other approved payment modes.

• Prices may vary based on distance, duration, tolls, parking, and extra hours.

5. Cancellation & Refund Policy

• Cancellation before 24 hours of journey → eligible for refund (if advance paid).

• Cancellation within 24 hours → cancellation fee may apply.

• No-show bookings are non-refundable.

• Refund processing time may take 3–7 business days.

6. Customer Responsibilities

Customers agree to:

• Provide correct pickup/drop details

• Be available on time at pickup location

• Maintain discipline during travel

• Not damage vehicle property

Customers are responsible for any damage caused during the trip.

7. Driver & Vehicle Rules

• Drivers follow traffic laws and safety regulations.

• Driving routes are chosen based on safety and practicality.

• Misbehavior with driver is strictly prohibited.

• Smoking, alcohol consumption, or illegal activities inside vehicle are not allowed.

8. Extra Charges

Additional charges may apply for:

• Extra waiting time

• Extra distance

• Night travel

• Toll tax, parking, state tax

• Route deviation

These charges must be paid by the customer.

9. Delays & Liability

We are not responsible for delays caused by:

• Traffic conditions

• Weather issues

• Roadblocks

• Mechanical issues beyond control

• Government restrictions

However, we will make every reasonable effort to provide an alternative vehicle if required.

10. Limitation of Liability

We shall not be liable for:

• Missed flights/trains/events due to delays

• Loss of personal belongings

• Any indirect or consequential damages

Customers are responsible for their luggage and personal items.